FAQ

Support Center

Product Questions

How should I store Beam products?

Store products at room temperature and away from direct sunlight.

Does Dream Powder contain caffeine?

Dream Powder contains approximately 0.003mg of naturally occurring caffeine from cocoa, which is considered negligible.

Do Beam products contain allergens?

Beam products are free from:

  • Eggs
  • Fish
  • Shellfish
  • Wheat
  • Gluten
  • Soy
  • GMOs

Some products may contain dairy, coconut, or peanut ingredients. Please review the product label.

Beam Kids

What age is Beam Kids suitable for?

Recommended for children ages 2+ who are already eating solid foods.

Does Beam Kids contain allergens?

Beam Kids is free from milk, eggs, fish, shellfish, peanuts, tree nuts, soybeans, sesame, and gluten.

How should Beam Kids be prepared?

Mix 1 scoop with at least 8oz of milk or your preferred beverage.

What sweetener is used?

Beam Kids uses 100% monk fruit extract with no additives.

Subscriptions

What are the benefits of a subscription?
  • 20% savings
  • Monthly delivery
  • Early access to launches & promotions
  • VIP customer support
Can I cancel my subscription?

Yes. Subscriptions can be canceled anytime before the next order processes.

How do I manage my subscription?

Log into your account to swap products, skip shipments, update dates, or adjust delivery frequency.

Rewards & Referrals

What is Beam Rewards?

A free loyalty and referral program offering points, discounts, free samples, and early access perks.

How do referrals work?

Share your referral link with friends. Eligible purchases earn rewards automatically.

Can rewards and discount codes be combined?

No. Only one discount code may be applied per order.

Shipping & Orders

Do you ship internationally?

Yes. International shipping is available, although some restrictions may apply depending on the country and product.

How long does shipping take?

Processing typically takes 1–2 business days. Delivery averages around 5 business days depending on shipping method.

Can I track my order?

Yes. Tracking information will be emailed once your order has shipped.

Can I change my shipping address?

Shipping addresses cannot be modified after an order has been placed.

My order shows delivered, but I didn't receive it.

Please allow up to 48 hours, as carriers may occasionally mark orders delivered early.

Returns

What is your return policy?

Due to safety and quality standards for supplements, returns are generally not accepted. Please contact support for assistance.